Greensboro Chronicle

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Where investigative journalism comes together with the community to find viable solutions to the issues.

About Us

Greensboro Chronicle, we believe journalism is more than reporting the news—it’s about uncovering the truth, amplifying community voices, and working toward real solutions.

We are an independent investigative news platform dedicated to shining a light on issues that matter most to the people of Greensboro. From housing and local governance to public safety, business, and neighborhood life, our mission is to hold power accountable while fostering meaningful dialogue among residents.

The Chronicle isn’t just a newsroom—it’s a community hub. We invite readers to not only stay informed, but also to participate in the conversation, share perspectives, and collaborate on solutions that strengthen our city.

Together, we can confront challenges, celebrate resilience, and shape a more transparent, just, and thriving Greensboro.

Greensboro Chronicle Investigative Staff and Volunteers

What This Investigation Is About

ABOUT THE INVESTIGATION

Millions of consumers rely on Spectrum for essential services like internet and mobile access. Yet buried inside Spectrum’s Residential Terms is a sweeping indemnification clause requiring customers to defend and protect Charter Communications and its affiliates from liability.

This investigation explores:

Whether the clause is overly broad or unfair Whether branding obscures the true legal service provider Whether consumers lack meaningful choice Whether these practices raise concerns under North Carolina consumer protection law

This is journalism, not litigation.

🔹 KEY FINDINGS (SUMMARY PAGE)

What We’ve Found So Far

“Spectrum” is a brand, not a standalone legal entity Customers contract under non-negotiable terms The indemnification clause applies to “any and all” claims Liability may survive cancellation of service Consumer communications rarely identify the actual responsible entity Individual complaints show repeating patterns

Patterns—not isolated stories—are what trigger accountability.

🔹 SERIES INDEX

The Investigative Series

Part I: Spectrum Isn’t a Company

Part II: The Fine Print That Makes Customers Pay

Part III: What North Carolina Law Says About Unfair Contracts

Part IV: Real Consumers, Real Harm

Part V: Is This How Class Actions Begin?

Part VI: Regulators Are Watching

🔹 KNOW YOUR RIGHTS (CONSUMER TOOLKIT)

What Every Spectrum Customer Should Know

A contract does not override the law Essential services receive heightened scrutiny Unfair or deceptive practices may violate NC law You cannot be forced to waive statutory protections Branding does not erase responsibility

[ Download the Consumer Toolkit (PDF) ]

🔹 SUBMIT YOUR STORY (INTAKE PAGE)

Tell Us What Happened

If you are a current or former Spectrum customer and experienced billing issues, service disruptions, or responsibility being shifted to you unfairly, we want to hear from you.

✔ Confidential

✔ Optional anonymity

✔ No obligation

✔ Journalistic purposes only

[ SUBMISSION FORM ]

(Includes disclaimer + upload section)

🔹 WHAT HAPPENS AFTER YOU SUBMIT

Your submission is reviewed for:

Repeated contract language Common consumer experiences Geographic clustering Public-interest significance

We do not provide legal advice.

We do not initiate lawsuits.

We investigate patterns.

🔹 REGULATORY ACTION HUB

Concerned? You Can File a Complaint

If you believe Spectrum’s contract or practices were unfair or deceptive, you may file complaints with:

North Carolina Attorney General – Consumer Protection Division Federal Communications Commission (FCC)

Templates are provided for your convenience.

[ FILE A COMPLAINT – TEMPLATES ]

🔹 LEGAL & ETHICAL DISCLAIMERS (FOOTER)

Greensboro Chronicle Investigates is a journalistic publication.

This site is for informational purposes only and does not constitute legal advice or legal representation.

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